Archive for the 'management' Category

What to do When You receive a Bad Check

As a small business operator, personal checks may be one method to receive payment for your goods or services. As a way to receive payment, a personal check is actually better than credit cards because the fees are less and there can be no charge back.
Fortunately, most people are honest and studious in taking care […]

Performance Evaluation: How To Create Change

STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback. Statements such as, "You’re doing a good job" and "You’d better shape up" are almost without value unless accompanied by specific feedback on what the employee is to continue doing or to stop doing. If you evaluate with the word "positive," describe how the employee […]

Creativity and Innovation Management - Competition versus Collaboration

There is much confusion as to whether competition or collaboration is most beneficial to creativity and innovation. Though there are negatives to collaboration and it is not easy separating the effects of time pressure and group activity, in general collaboration beats competition. This article will set out some of the arguments.
a) Competition forces some individuals to […]

The "Better Product" fallacy

Another fallacy ingrained in the minds of most marketing managers is the belief that the better product will win the marketing battle.
Behind the thinking of many marketing managers is the thought that "truth will out."
In other words, if you have the "facts" on your side, it’s only necessary to find a good advertising agency who […]

Offshore This! (Outsourcing Tech Support Overseas)

So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she’s from. She said, "I am from Mary-Land sir. How may I give you excellent service today?" The accent was? American… in a high society 19th century ultra-polite sort of way.
"Mary Land?" My brain’s editing booth could […]

Business Innovation - Improvisation

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.
There are distinct processes […]