CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
But as with all good technology, it hasn’t actually brought the sales teams, marketing departments, R&D, or customer service departments […]
Millions of people, just like you, end up with a consumer problem that they just can’t seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. […]
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.
However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.
Making the paperwork match
Documents involved typically include delivery […]
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.
We must distinguish between customer sales and service versus customer service. Whereas customer sales and service is largely concerned with selling an additional item or an […]
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?…. and how can I get them to buy?
Instead of concentrating on […]
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here […]
