Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it’s also good customer service, and it’s a good investment, and the “secret” of success, for a lot of […]
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today’s competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
These first ten tips will help you in […]
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
But as with all good technology, it hasn’t actually brought the sales teams, marketing departments, R&D, or customer service departments […]
Millions of people, just like you, end up with a consumer problem that they just can’t seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. […]
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.
However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.
Making the paperwork match
Documents involved typically include delivery […]
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.
We must distinguish between customer sales and service versus customer service. Whereas customer sales and service is largely concerned with selling an additional item or an […]
